Abnormal AI Product Specific Terms

Effective March 11, 2026

Abnormal AI

Product Specific Terms

These Abnormal Product Specific Terms (“Product Specific Terms”) form part of the Abnormal Cloud Terms of Service or other existing customer agreement between Abnormal and Customer applicable to use of the Service (the “Agreement”) and apply only to the extent Customer uses the applicable feature, service, or product named in the numbered section heading below (“Product”) as part of the Service. All capitalized terms not defined in these Product Specific Terms have the meanings given to them in the Agreement. In the event of any conflict between these Product Specific Terms and the Agreement, these Product Specific Terms control.

Acceptance. By (1) clicking to indicate your acceptance of these Product Specific Terms, (2) executing an order for the Product under the Agreement, or (3) by accessing the Product, you accept these terms for Customer and represent that (a) you have read, understand, and agree to be bound by these Product Specific Terms, and (b) you have the authority to enter into these Product Specific Terms on behalf of the company or other organization you represent, and to bind that entity to these Product Specific Terms. 

General Terms. 

• Customer is responsible for: (1) using the Product in accordance with the Documentation; (2) managing User accounts, Users’ actions with the Product, and Users’ compliance with these Product Specific Terms; and (3) complying with the Acceptable Use Policy, the terms of which are incorporated herein by reference. 

• Abnormal may modify these Product Specific Terms from time to time. If a modification materially impacts these Product Specific Terms, Abnormal will use commercially reasonable efforts to notify Customer through the Service, the website, and/or in accordance with the notice provisions of the Agreement.  

1. GenAI Features 

The following terms apply to GenAI Features:

“GenAI Feature(s)” means the Service or Support features used by Customer that utilize large language models (LLMs) to curate Outputs for Customer in response to Inputs.

“Input(s)” means prompts, queries, or pre-configured context, conditions, triggers, or other information that is submitted to and/or otherwise processed with any GenAI Features. 

“Output(s)” means content that is curated by the GenAI Features, which may incorporate ADs, Threat Intelligence, or other general security information.

Ownership. Each Party will continue to own any component element contained within Output that such Party previously owned prior to its curation. For example, Customer will continue to own Customer Data contained in the Output, and Abnormal will continue to own the ADs and Threat Intelligence contained in the Output. 

Limitations; Disclaimer. Customer acknowledges that Outputs provided to Customer may be similar or identical to Outputs independently provided by Abnormal to other customers. Abnormal makes no warranty as to the accuracy, completeness, or reliability of the Output and disclaims liability for Customer’s use of Output or any omissions or errors therein. 

Use and Obligations. Customer may reproduce, distribute, and prepare derivative works of Outputs in connection with its use of the Service and solely for its internal business purposes. Abnormal may use Outputs in performance of its obligations under the Agreement.

Improving the Service. Abnormal may use insights derived from Inputs and Outputs to improve the Service and Support, but only if such insights have been (i) de-identified so that they do not identify Customer or its Users, and (ii) to the extent practicable, aggregated with data across other customers. Abnormal will not use Inputs to train or otherwise improve the LLMs of any third-party resource providers that underlie such GenAI Features.

2. AI Phishing Coach - Risk Management

Intended Purpose. The intended purpose of AI Phishing Coach - Risk Management is to provide Customer with additional human security risk awareness and proposed training opportunities to mitigate human security risk. 

Limitations; Disclaimer. Customer acknowledges that AI Phishing Coach - Risk Management is not intended to be used by Customer for any other purpose, including, without limitation, (1) to make or assist in making decisions affecting employment or other work-related relationships, such as termination or disciplinary action, (2) to evaluate job performance of employees or other individuals, (3) for automated decision-making that produces legal or similarly significant effects on individuals, or (4) for any use that would be considered high-risk under any law. Abnormal makes no warranty as to the accuracy, completeness, or reliability of AI Phishing Coach - Risk Management and disclaims liability for any use of AI Phishing Coach - Risk Management by Customer in breach of the Agreement or these Product Specific Terms. 

Indemnification by Customer. Customer, at its own cost, will defend Abnormal from and against any third-party claim arising from breach or alleged breach of these Product Specific Terms and will indemnify Abnormal from and against any damages or costs finally awarded against Abnormal by a court of competent jurisdiction (including reasonable attorneys’ fees) or agreed in settlement by Customer resulting from such claim.

3. Trials and Beta AI Services 

Abnormal may offer optional access to the Service (or Service features) on a free, trial, beta, or early access basis (“Trials and Betas”). Use of Trials and Betas is permitted only for Customer’s internal evaluation during the period designated on the Order (or if not designated in an Order or otherwise, 30 days). If Customer provides Abnormal with feedback or suggestions regarding Trials and Betas, Abnormal may use the feedback or suggestions without restriction or obligation. Either Party may terminate Customer’s use of Trials and Betas at any time for any reason. Trials and Betas may be inoperable, incomplete, include features never released, or may process personal data with subprocessors not listed on Abnormal’s Subprocessor Page. NOTWITHSTANDING ANYTHING ELSE IN THIS AGREEMENT, ABNORMAL OFFERS NO WARRANTY, INDEMNITY, SLA, OR SUPPORT FOR TRIALS AND BETAS AND ITS LIABILITY FOR TRIALS AND BETAS WILL NOT EXCEED $50,000.